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Methods/techniques of secondary market research

Methods / techniques of secondary market research (AO2)

Secondary research, also known as desk research, refers to the collection of data and information that was previously collected by another source, i.e. the data or information already exists about a product, business, or market. Examples include gathering sources from:

  • Market analyses

  • Academic journals

  • Government publications

  • Media articles

  • Online content

1.  Market analyses

A market analysis report contains data and information about a particular product, market or industry. The market research information might include up-to-date data such as market size, market growth, and information on competitors. Examples of such sources include: Business Insider, Statista, Euromonitor, Eurostat, Datamonitor and Nielsen. Businesses often use market analyses to help prepare their business plans and corporate strategies.

 Advantages of market analyses
  • Market analyses are generally cheaper, and less time-consuming to gather, than primary market research as an alternative.

  • In addition, as a form of secondary research, the information has already been gathered and is available. This helps firms to access up-to-date market data and trends.

  • Market analyses provide detailed information about various aspects of a product, market or industry.

  • Market research agencies specialise in producing market analyses, providing detailed market intelligence reports. Most organizations are do not have such expertise to gather data to produce such detailed reports. These specialise also usually update their analyses in order to keep them relevant.

 Disadvantages of market analyses
  • It can be expensive to use market analyses, as they usually have to be paid for. For example, data on Statista is predominantly only available to its subscribers. Hence, market analyses may not be readily available to smaller organizations. For example, a Euromonitor report on the consumer electronics industry in France (relevant to the November 2020 Ducal Aspirateurs Paper 1 Case Study) is priced at £1,725 ($2,330!) A ReportLinker market analysis report on the global Esports industry (relevant to the BTEC Business examination in January 2021) is priced at $5,500!

  • Market analyses can become dated rather quickly, unless the source provides regular updates.

  • The data is not exclusive to any organization, as rivals can also purchase these reports, or subscribe to agencies that provide up-to-date analyses.


2.  Academic journals

Academic journals, also known as scholarly journals, are publications that contain the latest educational research and academic theory. They are written and produced by leading academics from universities across the world, in different academic disciplines, such as Psychology, Science and Economics. Some example include:

  • Academy of Management Journal

  • Cambridge Journal of Economics

  • Journal of Business and Economic Statistics

  • Journal of Business Research

  • Journal of International Business Studies (JIBS)

  • Journal of International Management

  • Journal of Management, and

  • Strategic Management Journal.

Examples of Business Management theories that first appeared in academic journals include:

  • Maslow's hierarchy of needs, Psychological Review, Princeton University (1943)

  • Lewin’s force field analysis, Psychological Review (1943)

  • Ansoff Matrix, Harvard Business Review (1957)

  • Adams’ equity theory, Journal of Abnormal Psychology (1963)

  • Herzberg’s two-factor theory of motivation, Harvard Business Review (1968)

Articles in academic journals are usually peer-reviewed to ensure credibility. Similar to an Extended Essay in format, articles in scholarly journals usually include an abstract, methodology, results and findings, conclusions, a bibliography and appendices. As academic literature, these articles will also include citations and references.

Advantages of academic journals
  • Articles published in scholarly journals contain the most up-to-date research in an academic discipline.

  • The data and information in the academic journal is likely to be reliable as it has been produced by scholars in a systematic way, and with the feedback and assessment of peers.

  Disadvantages of academic journals
  • The information is not always relevant to businesses, and the contents or findings are often contested.

  • Universities and academic establishments tend to only allow paying subscribers to access academic journals.

 Top tip!

Try to use academic journals as a source for the Extended Essay. This helps to add academic rigour and perspectives, which are vital to score well in Criterion A (Focus and Method).


3.  Government publications

Government publications are official documents released by governments and government agencies. Unlike academic journals, and more like market analyses, there is no standardised format in the presentation of government publications Governments publish data and statistics that cover a wide range of topics, such as:

  • Economics forecasts, e.g. economic growth, unemployment, inflation, and interest rates

  • Demographic trends, i.e. changes to the composition of the population

  • Tourism data, e.g. visitor numbers and amount of tourist spending

  • Budget documents for the central government

 Top tip!

Two excellent websites that contain data from governments, which could be useful for the Internal Assessment and/or the Extended Essay are:

  Advantages of government publications
  • Data and statistics from the government are usually comprehensive, reliable and up-to-date.

  • There is a large volume of government publications, covering a wide range of topics, so this provides market researchers with a wealth of data and information.

  • A lot of government publications are available for free.

 Disadvantages of government publications
  • Due to the vast amount of information available, identifying and locating government publications can be difficult.

  • Not all data and information are readily available or are only obtainable for a fee.


4.  Media articles

Media articles are professional documents or articles in print or online media. Unlike academic journals, media articles are written by trained journalists and authors, rather than by academics at university. Like government publications, media articles provide a very vast range of market research information.

Examples of media articles include:

  • Newspapers, (published and online), such as The New York Times, The Guardian, Daily Mail, The Times of India, China Daily, The Washington Post, and USA Today.

  • News magazines, such as Newsweek, TIME, Businessweek, and The Economist.

  • Business media, such as Businessweek, Fortune, Forbes, and Bloomberg magazine.

Perhaps only social media contains more up-to-the-minute information. Popular titles such as The New York Times or The Guardian provide access to their content for free. Many sites also offer alert services, whereby breaking news about a selected company or topic can be emailed directly to a user. In addition to this, their large archives are well indexed, making searching for old stories easy.

Box 1 - The world’s top newspapers, by circulation

Rank

Newspaper

Country

Average circulation (millions)

1.

Yomiuri Shimbun

Japan

9.690

2.

Asahi Shimbun

Japan

7.450

3.

The Times of India

India

4.090

4.

Mainichi Shimbun

Japan

3.322

5.

Dainik Jagran

India

3.113

6.

Reference News

China

3.073

7.

The Nikkei

Japan

2.769

8.

Bild

Germany

2.658

9.

People's Daily

China

2.603

10.

Chunichi Shimbun

Japan

2.533

Source: Wikipedia: List of newspapers by circulation

 Advantages of media articles
  • The online versions of media articles are readily available to users, 24 hours a day, every day. With advances in technology, many more people have access to websites and apps of the larger newspapers companies and news broadcasters.

  • News media articles are released extremely frequently. These are often updated regularly too, providing market researchers with easy and frequent access to up-to-date information.

  • Many media sources do not require users to take out a subscription in order to access their websites.

  • The growing popularity of social media and social media marketing (SMM) mean that news via media articles can be easily spread/shared via social networks (such as Twitter, Facebook and Instagram).

Disadvantages of media articles
  • There is potential bias from the journalists and authors.

  • Articles can become out of date (and hence irrelevant) quite quickly.

  • Many magazines, such as IB Review, require a subscription in order for users to access the resource.

IB Review is a print media source for IB Diploma students, from Hodder Education


5.  Online content

Online content, in the context of market research, refers to the gathering of data and information from the Internet, such as company websites on the world wide web. Online sources provide market researchers with access to an abundance of information and data using computers and mobile devices.

Many of the aforementioned sources of secondary market research market analyses, academic journals, government publications, and media articles) can also be found online. In addition, market researchers may be able to use blogs, podcasts, vlogs, and social media platforms as well as information on official company websites to gather valuable information and data. However, given the vast volume of information available online, market researchers need to consider how reliable the information is, irrespective of whether this has to be paid for.

 Advantages of online content
  • Online content can provide market researchers with access to a large and broad range of data and information.

  • Information is generally available quickly and at relatively low cost. A lot of online content is readily available free of charge.

  • Official company websites provide up to date news and information about current matters related to the organization and the market(s) in which it operates.

Disadvantages of online content
  • As there is so much information available on the Internet, it can be challenging to find the best sources with accurate and up to date data and information.

  • As anyone can publish information online (such as blogs, social media platforms, and YouTube) the information can be inaccurate or biased. Unless maintained regularly, this information can become outdated quite quickly.

  • Accessing online content can be costly, such as subscription charges to The Financial Times, Statista, and The Economist.

The generic advantages and disadvantages of secondary market research are outlined in the table below.

Advantages of secondary market research

Disadvantages of secondary market research

  • Relatively quick to collect as someone else has gathered the information. By contrast, primary market research tends to be more time-consuming.

  • Relatively cheap to collect the information, especially from sources that are free. For example, researchers can gather information from corporate websites and online media sources.

  • With digital technologies, it has become easier for researchers to access data and information online.

  • The data and information is not uniquely available to the researcher, so rivals also have access.

  • Secondary market research needs to be adapted to the researcher’s specific needs.

  • Secondary market research data can become outdated very quickly.

  • Secondary research is research that is already collected by someone else so has to be filtered to meet a firm’s individual needs.

 Key concept - Ethics

Market research is not always free of deceptive or transparent practices. Any action to gather market research data at the expense of deceiving customers or infringing their privacy is dishonest and unethical. In some situations, such as breaches of confidentiality or the invasion of privacy, can be illegal. For instance, the European Union enforces data privacy laws called GDPR (General Data Protection Regulation), which fines people and businesses for violating these rules and regulations.

 Take a look at this video clip about the "market research" being conducted for the relaunch of Nestlé's Shreddies "diamond" shaped breakfast cereal. Is this simply humorous or can this be considered to be unethical.

 Top tip!

Students must use 3 - 5 supporting documents as part of their market research for the Internal Assessment, be they primary and/or secondary sources. For example, secondary research can be used to provide background information and add context, such as data about the chosen organization's sale revenues or its market share.

For the Extended Essay, students must use an appropriate range of suitable secondary market research sources. Primary market research can be used if and where these add value to the research question and the information is not available through secondary research sources.

For both these assessments (the IA and the Business Management EE), the most important thing to remember is to collect accurate and meaningful evidence.

Watch this funny video clip with a very important and serious message, featuring British comedian Joe Lycett’s car parking ticket story:

 Top tip!

Students need to be aware of the differences between primary and secondary research. In a nutshell:

  • Primary sources are the people the market researcher consults in order to collect data and information, such as managers, customers, and/or employees of the organization. Evidence of this in the Internal Assessment could include an interview transcript (of the dialogue between the researcher and a manager of the organization),  survey results (from questionnaires conducted with a representative sample of customers), and observation results (based on experiments or observations conducted with customers or employees of the business).

  • Secondary sources refers to second hand information that the researcher has collected, i.e. the information and data (such as a firm's profit and loss accounts) that already exists. Other examples include sales data, market share, market growth, and customer reviews via secondary methods of data collection (such as online content on the Internet).

Exam Practice Questions

(a)Suggest whether the financial accounts from an organization's website counts as primary or secondary market research.[2 marks]
(b)Explain why market research is usually a prerequisite to the successful commercial launch of a new product.[4 marks]
 Teacher only box

Answers

(a)  Suggest whether the financial accounts from an organization's website counts as primary or secondary market research.  [2 marks]

This would be considered to be secondary market research because the information (financial accounts) is already published and available. Primary research refers to completely new information gathered by the researcher, such as the use of interviews, surveys, observations, and focus groups.

Award [1 mark] for a response that shows limited understanding of the demands of the question.

Award [2 marks] for an answer that shows good understanding of the demands of the question, similar to the example above.

(b)  Explain why market research is usually a prerequisite to the successful commercial launch of a new product.  [4 marks]

Market research refers to the range of marketing activities designed to determine the opinions, beliefs, and feelings of existing and potential customers through the use of primary and/or secondary sources. It is used to gain insight to what customers need or want. This enables businesses to have a higher chance of success in the market.

Other explanations would include:

  • Consideration of the importance of legal restrictions and parameters.

  • Product development helps to ensure the right product is launched to meet the needs of consumers.

  • The need to recover the costs of investment in the new product.

  • Accept any relevant explanation.

Award [1 - 2 marks] for a response that shows limited understanding of the demands of the question.

Award [3 - 4 marks] for an answer that shows good understanding of the demands of the question, similar to the example above.

Return to the Unit 4.4 - Market research homepage

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