Types of training
“An investment in your employees is an investment in your company.”
- Sir Richard Branson (b. 1950), Chairman of the Virgin Group
Note to teachers:
Types of training featured in Unit 2.1 of the previous syllabus (final exams N23), but is now part of Unit 2.4 (Motivation and demotivation) in the new guide (first exams 2024). The assessment objectives remained unchanged at AO2, although only three types of training are now specified: (i) induction, (ii) on the job, and (iii) off the job.
Training is the process of instructing and teaching (or mentoring) employees how to perform certain tasks in their job. It also enables workers to develop their level of skills and expertise in order to develop their competence in the workplace and to meet the needs of the organization.
Training is important as it represents an investment in one of the organization’s most valuable assets. An organization that invests in its people can also benefit from gaining a positive corporate image. Having a good reputation also helps to attract good quality employees, thereby helping with workforce planning.
The generic objectives of training include:
Enabling new or less experienced employees to reach the level of experienced employees
Ensuring there is a broad base of skills and expertise available to the organization to meet the firm’s current and future HR needs
Developing a knowledgeable, competent and committed workforce
Building a workforce that can deliver high quality products and services, thus meeting the needs of customers.
By contrast, businesses that do not invest sufficiently in training their workers suffer from:
Substandard output
Lower productivity
Lower morale from disgruntled staff
Health and safety concerns
Higher recruitment costs
Lower profitability
Watch this short YouTube video clip that highlights how a Kaizen philosophy (to continuously do something better) helps to improve labour productivity. Workers trained how to use a Kaizen approach to their work help to improve the efficiency as well as the profits of the business.
The interrelated generic benefits of training employees include:
Increases productivity of the employees as they are trained and upskilled
Boosts employee morale as they feel valued
Reduces staff absenteeism
Reduces labour turnover
Keeps employees up to date, especially in fast-changing environments and markets
Professional growth as training and development help to improve the skills and knowledge of employees and managers
Enhanced safeguarding of employees and their welfare through health and safety training
Reduces the cost of production in the long run as staff are more knowledgeable, productive, and motivated.
The main drawbacks or disadvantages of each type of training are covered in the sections below.
The three types of training specified in the IB DP Business Management syllabus are:
Induction training
On the job training
Off the job training.
Top tip!
The terms training and development are often used interchangeably. Note that whilst training tends to be specific to the tasks and responsibilities of a certain job, development focuses on enhancing the personal skills of an employee. Developing these personal skills helps people to be more effective and flexible in their jobs.
Examples of personal skills development include: assertiveness, counselling, time management, stress management, first-aid, and foreign language courses. Employees wishing to attend such courses must be able to justify how their personal skills development will help to improve their performance in the workplace, i.e. the value it adds to the organization.
Induction, as a type of training, is intended for new employees in order to help them acclimatise with the people, policies and processes of the organization. This might include a tour of the campus, meeting key personnel in the organization, and a series of induction sessions to get accustomed with work practices and expectations in the business. Induction can also be used to support colleagues who take on a new role within the organization, such as an internal promotion.
ATL Activity (Thinking skills) - Staff induction in IB World Schools
Consider five things that might be included in an IB World School's induction programme for new members of teaching staff at the school.
Possible answers could include:
A tour of the school to see the school's various facilities, including the staffroom
Formal introduction to key colleagues, such as the line manager, the IB Coordinator, the Senior Leadership Team, and members of the Department / teaching staff
Details and timings of the school day, including details of breaks/lunch times
Health and safety protocols, including security matters and fire evacuation procedures
Introduction to ICT policies and protocols
The school’s Code of Conduct (the expected standards of conduct and behaviour)
Child proction protocol, such as procedures for reporting concerns
The school's policies and procedures, such as assessment, academic integrity, eligibility for IB training, requirements for reporting staff absences, and procedures for requesting time off work.
Induction often includes mentoring as part of the training process. Mentoring involves pairing, or attaching, an employee (the trainee or mentee) with a more experienced colleague (the mentor) who acts as a coach, trainer or advisor. The mentor provides advice and support to the less experienced workers in matters related to their roles and responsibilities at work. The trainee carries out his or her job, but seeks guidance from the mentor should problems arise.
Advantages of induction training
Induction helps to welcome and settle new colleagues, thereby improving their morale (first impressions count).
It can increase employee commitment and job satisfaction.
Helps new workers to understands the organization’s values and culture, thereby enabling the recruits to integrate quickly.
Appropriate induction training helps new recruits to become productive as fast as possible.
Disadvantages of induction training
Induction training takes time and effort to plan and execute successfully.
New staff can become overwhelmed with the vast amount of new information they need to retain.
Managers leading the induction are unable to get their own work done, so this can overburden line managers too.
On the job training takes place within the organization so employee are performing work tasks. Hence, employees do not leave the workplace. Most schools, for example, have regular continuous professional development (CPD) training opportunities for their teachers in order to upskill teachers for the latest developments in the curriculum, for example.
On the job training takes place at the place of work
Advantages of on the job training
It is cheaper than using off the job training as in-house (internal) specialists are used rather than hiring a venue and/or external specialists to provide the training.
Training is focused and personalised, as it is targeted to the specific needs of the employees and organization. Hence, on the job training is directly relevant to the needs of the organization, whereas off the job training can sometimes be less purposeful.
There are fewer disruptions for the organization as the employers are at work, so can get on with their at least parts of their jobs.
It can improve professional dialogue between colleagues and create better professional working relationships.
For the individual worker, it can increase their level of morale and motivation, as they are more skilled and gain increased job satisfaction.
Disadvantages of on the job training
Even though the employees are at work, on the job training can still be disruptive - while the staff are being trained at learning new skills, their workflow is interrupted.
In-house training is often unfeasible as employees may lack the necessary expertise to run the training.
Trainees and mentees might take short cuts as they learn the bad working habits of their trainer or mentor.
Mentors and trainers cannot get their own work done during the time they deliver training to other staff. In addition, its take time to plan and deliver training that is purposeful and effective.
As with any form of training, there is no guarantee that the employees will continue to work at the organization once they have been upskilled.
ATL Activity (Thinking skills) - IB staff training
The IB offers official training workshops to teachers as part of their professional training and development.
These workshops typically last three days and are run all over the world - or virtually online using platforms such as Zoom. They are facilitated by an IB Workshop Leader.
Consider the importance of IB training for teachers at your school. What are the main reasons why a school would (should) invest in staff training for those who deliver the IB Diploma Programme?
Possible answers include:
Ensuring teachers are updated about the formal requirements of the subject they teach, including IB pedagogical approaches to teaching and learning, syllabus content, and assessments.
Building confidence, competence and morale of IB teachers.
Ensuring students have access to updates, best practice, and resources for the subjects they study.
Upskilling of teachers when the IB syllabus changes (usually every 7 years).
Providing necessary training and updates for other aspects of the IB Diploma Programme, such as TOK, CAS, the Extended Essay, ATLs, Concept based learning, and so forth.
IB Business Management workshop at Sha Tin College, Hong Kong
Off the job training is training led by external specialists and takes place away from the place of work. The location or venue is specifically chosen as it caters for the required training. For example, an official IB Workshop usually lasts 3 full days, held at a hotel, conference centre, or an IB World School. This means that IB teachers attending the workshops need to take time off from their work to attend the training.
Advances in Internet technologies have created more opportunities for employees to participate in off the job training. For example, online courses and webinars enable employees to enrol in courses to improve their skills and formal qualifications without the complexities of making arrangements for travel and accommodation.
Advantages of off the job training
As the training takes place off-site, off the job training minimises distractions. This enables workers to focus on their training and learning.
The training is conducted by specialists and experts, so is likely to be professionally organized. In addition, the expertise may simply not be available within the organization.
It caters for a very wide range of skills and qualifications, such as first aid training, health and safety, and wellbeing.
It is important for firefighters to have regular off the job training
Disadvantage of off the job training
Off the job training is not always directly related to the job context, so employees may find this less valuable.
It is more expensive than on the job training. For example, employers may to pay for training course fees, travel expenses, insurance and meal allowances.
There is lost productivity whilst the employees are away from work in order to attend the training.
Like on the job training, there is no guarantee that workers who gain new skills and higher qualifications will decide to stay at the organization, as they may be more attractive to another employer who is prepared to pay more to hire these workers.
Classify each of these examples of training as induction, on the job, or off the job training.
Example of training | Type of training |
1 - Training provided for new employees of the business. | Induction |
2 - Training provided by mentors or colleagues within the workplace. | On the job |
3 - Trainers may lack the most up-to date training experience and skills. | On the job |
4 - Training that is conducted off-site. | Off the job |
5 - Conferences attended by key personnel of the business. | Off the job |
6 - Tour of the premises, including the new recruit’s main work space or area. | Induction |
7 - Training carried out whilst in the place of work. | On the job |
8 - The most expensive of the three methods of training. | Off the job |
9 - There are no distractions from colleagues at work with this type of training. | Off the job |
10 - Opportunity to meet key personnel (line manager and key team members). | Induction |
11 - This training method ma result in staff picking up bad working habits of the trainer. | On the job |
12 - Allows workers to learn about the new job role and other relevant duties and procedures. | Induction |
13 - This method helps to establish professional relationships and build effective teams. | On the job |
14 - Industry experts are used to provide this type of training. | Off the job |
15 - This form of training helps workers to become familiar with policies, practices, and the culture of the business. | Induction |
Induction, as a type of training, is intended for new employees in order to help them acclimatise with the people, policies and processes of the organization.
Mentoring is the training process pairing, or attaching, an employee (the trainee or mentee) with a more experienced colleague (the mentor) who acts as a coach, trainer or advisor.
Off the job training is training led by external specialists and takes place away from the place of work.
On the job training takes place within the organization so employee are performing work tasks.
Training is the process of instructing and teaching (coaching or mentoring) employees how to perform certain tasks in their job.
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