Arbitration

Method of stakeholder conflict resolution with all stakeholder groups in conflict agreeing to accept the decision or judgment of the independent arbitrator.

Competitors

These are the firm’s rivals, which operate in the same industry and contest for the same customers.

Conciliation

Method of stakeholder conflict resolution which aims to align the incompatible interests of different stakeholder groups by helping different parties to better understand each other’s interests.

Conflict

This refers to the mutually exclusive and incompatible interests of different stakeholder groups. If this is not managed, it often leads to protracted disagreements, disputes and arguments in the workplace.

Customers

These are the firm’s clients, individuals and other businesses, who purchase the organization’s goods and/or services. Their interests include competitive prices, fit-for-purpose products and overall value for money.

Directors

The group of senior managers who run a company on behalf of the owners of the company.

Employees

These are the workers within an organization. Their interests include: job security, a competitive remuneration package, a safe working environment, and opportunities for career development.

External stakeholders

Stakeholder groups that are not directly involved in the running of an organization but have a direct interest in its operations.

Financiers

Financial institutions (such as banks) and individual investors who provide source of finance for businesses. They are interested in the organization’s ability to generate profits and to repay debts.

Internal stakeholders

These stakeholders are part of the organization, such as employees, managers, directors, and shareholders.

Local community

The general public and local businesses that have a direct interest in the activities of the organization. They are interested in the firm’s ability to create jobs and to operate in a socially responsible way.

Managers

The people hired to be responsible for overseeing certain functions, operations or departments within an organization.

Pressure groups

Individuals who come together or organizations that are set up for a common concern. They aim to influence government and public opinion in order to create the desired social change.

Shareholders

The people or organizations that have shares in a company. Their interest is financial, i.e. regular dividends and a higher share price.

Stakeholders

The individuals, organizations or groups with a vested interest in the actions and outcomes of a specific organization. They are directly affected by the performance of the business.

Suppliers

Organizations that provide the goods and support services for other businesses. Their interests include receiving regular orders and receiving payments from their business customers on time.